This Privacy Policy applies to all services offered by TrichAnalytics Inc. (“TrichAnalytics”, “we”, “us”, “our”, or the “Company”), including, without limitation, the Website (as defined in our Terms of Service) and any other products or services we provide (collectively, the “Services”). It also applies to any Personal Data that we collect, receive, use, disclose, or store in connection with the provision of the Services, including when you visit the Website.
At the Company, the security and integrity of our customers’ personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high-level communication services they expect.
We have implemented this Privacy Policy because your privacy, and the privacy of other customers, is important to us. We are committed to protecting your data and to ensure their security. This Privacy Policy describes our data privacy practices and the choices you can make about the way your Personal Data is collected and used in connection with the Services.
The Company’s privacy practices are in accordance with all federal and provincial laws and regulations. We are bound by the Personal Information Protection Act (British Columbia) and the federal Personal Information Protection and Electronic Documents Act (PIPEDA) as well as the General Data Protection Regulation (GDPR) governing the European Union.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, consent will be obtained separately using the Consent Document before collecting, using, or disclosing your Personal Data for Research Activities.
“Customer” means the person or company who contracts with TrichAnalytics Inc. and consent to be legally bound by these Terms of Service.
“Research Activities” means research and development activities performed by the Company on Customer’s data, Tissue Samples and Analysis Results with the intent to publish them in scientific journals. Research activities only use Personal Data and/or Client Data from Customers who have given explicit consent according to the applicable Consent Document. Research activities may include R&D in order to improve the Services, offer new products or services, perform quality control activities or conduct data analysis.
“Personal Data” means any information relating to an identified or identifiable natural person and/or Client (“Data Subject”); an identifiable natural person and/or a Client is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, cultural or social identity of that natural person. The Company collects and stores the following Personal Data:
(a) Identification Information: information Customer provides about itself when ordering our Services (e.g. name, email, and address and payment information and company affiliation).
(b) Customer service: when Customer contacts our customer care service or corresponds with us about our Services, we collect information to: track and respond to Customer’s inquiry; investigate any breach of our Terms of Service, Privacy Policy or applicable laws or regulations; and analyze and improve our Services.
(c) Web-Behavior Information: information on how Customer uses our Website collected through log files, cookies, web beacons, and similar technologies, (e.g., device information (device identifiers), IP address, browser type, domains, page views).
(d) Tissue Samples: any tissue from a biological source, such as benthic invertebrates, biological muscle, human hair, terrestrial hair, etc.
(e) Analysis Results: any reportable result including concentrations, molar ratios, graphs, charts, memos for data interpretation, Excel data and PDF reports, etc.
(f) Consent Document: as found on the website when submitting a requisition form for a human hair anaysis and/or an equine hair anaysis.
“Services” means the Company’s services, access to the Website and other associated services.
“Terms of Service” means these terms of service as amended, revised or updated from time to time.
“Website” means TrichAnalytics Inc.’ website available at the following web address: www.trichanalytics.com
Data controller – The following information is communicated to you so that you may be aware of the Company’s data protection policy. The Company acts as data controller for the processing of Personal Data mentioned in this Privacy Policy:
TrichAnalytics Inc., a company with a share capital of its registered office located at 207-1753 Sean Heights, Saanichton, BC, Canada, V8M 0B3.
Privacy Officer & Data Protection Contact – The Company has appointed a Privacy Officer & Data Protection Officer (DPO) who can be contacted as follows:
Name: Tarek Elneweihi (Harper Grey LLP)
Address : 650 W. Georgia Street #3200
Vancouver, BC
V6P 4B7 Canada
Tel : +1 604 895 5710
Email : telneweihi@harpergrey.com
Operational contact at TrichAnalytics Inc:
julie.christensen@trichanalytics.com
The Privacy Officer is responsible for overseeing TrichAnalytics’ privacy management program and compliance with applicable privacy legislation.
In the context of Personal Data processing, TrichAnalytics Inc. collects and processes the following categories of data:
(a) Automatic information: we receive Personal Data when you use our Services. We collect web-behavior information, navigation preferences, IP address and data analysis through cookies or other similar tracking technologies (“Cookies” as defined below) when you visit our Website. For more information on Cookies, see point 12 of this Private Policy.
(b) Information you give us: we collect and process Personal Data to contact you, take and handle orders, deliver and receive samples, send invoices or when you contact our customer care service. This includes in particular name, email, address, billing and shipping address, and payment information.
You can choose not to provide certain information, but then you might not be able to take advantage of some of our Services.
TrichAnalytics Inc. receives and analyzes biological and specialized samples submitted by Customers in connection with laboratory testing services. Depending on the service requested, these samples may include, but not limited to, hair, muscle tissue, feathers, benthic invertebrates, fish tissue, fish otoliths, or other biological matrices.
Biological samples are used solely for the analytical services requested by the Customer, laboratory quality assurance and quality control activities, and Research Activities where explicit consent has been provided.
Biological samples and any associated information are stored, retained, anonymized, returned, or destroyed in accordance with the Company’s laboratory procedures, legal requirements, accreditation obligations, quality assurance standards, and/or Customer instructions.
All analytical results, reports, and data generated from Customer samples shall be treated as confidential information of the Customer. The Company will not disclose, sell, publish, or use such data for purposes unrelated to the provision of Services without the Customer’s prior written consent, except where required by law.
Notwithstanding the foregoing, the Company may use anonymized and aggregated data that cannot reasonably identify the Customer, its operations, samples, sites, personnel, or projects for internal quality control, method development, accreditation activities, statistical analysis, research, benchmarking, and business improvement purposes.
We process your Personal Data only for the following purposes:
To provide our Services: we collect and process Personal Data in order to provide our Services which include processing payments, and delivering Analysis Results.
To analyze and improve our Services: we constantly work to improve our Services, to analyze performance, fix errors, and improve the usability and effectiveness of our Services. For instance, we may need to analyze the use of our Website to improve customer experience and to get website’s audience statistics.
To communicate with you: we use your Personal Data to communicate with you in relation to our Services and about orders, services, and promotional offers.
Marketing communication: when you sign up to the website, we will use the information you provide us, usually just your name and email address, to enable us to send you our newsletters, promotions and other communications for similar products and services, unless opposed by you. You can unsubscribe at any time from our newsletter: (i) there is always an unsubscribe option at the bottom of each marketing communication we send to you; and (ii) you can also contact us by email or letter using the information in point 1.
For research purposes, with your consent: you can participate in the Company’s Research Activities, subject to your consent.
In this case, we may share Personal Data with carefully qualified researcher’s collaborators to advance scientific research. The Company’s collaborators are individually selected to ensure that they protect the confidentiality and security of your Personal Data. Your identity will never be disclosed by us in any publication of the Research Activities’ results.
If you directly disclose personally identifiable information or personally sensitive data through posted reviews or other publicly viable section of the Website, you do so at your sole risk as this information may be collected and used by others, including anonymously.
The Company encourages you to review the privacy statements of websites you choose to link to from the Company so that you can understand how those websites collect, use and share your information. The Company is not responsible for the privacy statements or other content on websites outside of our Website.
We also may collect customer information for one or more of the following purposes:
(a) to provide a positive customer experience, to process your registration, and deliver, bill for and collect payment for products and services;
(b) to understand customer requirements and make information available regarding products and services offered by the Company and its agents, suppliers and affiliates;
(c) to manage and develop the Company business and operations;
(d) to meet legal and regulatory requirements; and
(e) to obtain credit information or provide it to Service Providers and affiliates
Description of the Research Activities conducted by TrichAnalytics Inc.: The Company receives and analyzes biological samples submitted in connection with laboratory testing services. Depending on the service requested, samples may originate from humans, animals, wildlife, aquatic organisms, or environmental monitoring programs.
In order to conduct Research Activities, the Company and its research partners may collect, preserve, and analyze biological tissues and related analytical information (collectively, “Research Information”) provided by participants who have provided explicit consent.
Research Activities are intended to advance scientific understanding of environmental exposure, nutrition, physiology, wildlife health, toxicology, ecology, environmental monitoring, and related scientific disciplines.
Discoveries resulting from Research Activities may contribute to scientific knowledge relating to environmental and biological exposure patterns, nutritional status, ecological systems, human and animal health, toxicology, and other related areas of study.
What are the costs and will I receive compensation? – Neither the Company nor its partners will charge you a fee or provide financial compensation to participate in Research Activities. The data you share with us for Research Activities may benefit researchers and others in the future. If any commercial product is developed as a result of Research Activities or their outcomes, there will be no financial benefit to you.
What are the benefits of participating? – Our Research Activities are intended to assist academics or researchers to better understand human or animal species, learn or confirm certain facts and make predictions about future trends. Thus, the more Research Information contributed to the research project, the better any potential results could be.
Specific information regarding the purpose, objectives, anticipated benefits, risks, and use of information collected for each Research Activity will be made available through the applicable project materials, consent documentation, or on the Company’s website.
Participation in a research project may not provide any direct personal benefit to participants. However, the information contributed may help improve scientific understanding and support future research, education, conservation, environmental management, or health-related initiatives.
We only process your Personal Data, if at least one of the following conditions is met:
Sensitive Information: Certain information processed by TrichAnalytics Inc. may constitute sensitive information or special category personal data under applicable privacy laws, including information relating to health, biological samples, or analytical results. Where required by law, TrichAnalytics Inc. will process such information only on the basis of explicit consent or another lawful basis permitted under applicable legislation. For individuals located in the European Union, the processing of special category personal data is generally based on explicit consent in accordance with Article 9(2)(a) of the General Data Protection Regulation (GDPR).
Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time. You can withdraw your consent at any time by contacting our DPO at the following email address: telneweihi@harpergrey.com. If you do so, your Personal Data will not be included in any future research programs or partnership performed by the Company. However, the withdrawal of your consent will not affect the lawfulness of processing based on consent before its withdrawal.
The Company applies security measures to protect against misuse, loss, and/or alteration of Personal Data under its control. We follow generally accepted standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Data submitted to us.
Sensitive Information we collect are related to environmental health and require high protection measures. This is why we put in place adequate technical and operational security measures. These measures take into account the sensitivity of the Personal Data we collect, process and store and the current state of technology.
While we strive to use reasonably acceptable means to protect your Personal Data, we cannot guarantee its absolute security or confidentiality, but we guarantee to use all reasonable efforts to prevent any misuse or loss.
We design our systems with Personal Data security and privacy in mind and have taken some security measures such as:
Personal Data are kept for a limited retention period to achieve the purpose for which they were collected and as long as you do not exercise your rights (see point 10) as defined in this Privacy Policy.
Subject to a specific legal or regulatory obligation imposing a longer retention period, TrichAnalytics will only retain your Personal Data for the following retention periods:
|
Personal Data |
Retention periods |
|
Data collected for the implementation of the service |
For as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, maintain accreditation requirements, support scientific research activities where consent has been provided, and protect the Company’s legitimate business interests. |
|
Data collected in order to be able to send commercial and promotional information and offers (e-mail, telephone and postal address if applicable) |
Maximum retention period of 3 years after the date of the last purchase and/or contact with the customer |
|
Data contained in the research database (if applicable) |
For as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, maintain accreditation requirements, support scientific research activities where consent has been provided, and protect the Company’s legitimate business interests. |
|
Data used for scientific research purposes within research programs |
For as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal and regulatory obligations, maintain accreditation requirements, support scientific research activities where consent has been provided, and protect the Company’s legitimate business interests. |
|
Cookies |
Maximum retention period of 2 months |
|
Biological and specialized samples |
Maximum retention of 6 months after dated invoice. After 6 months, samples are property of the Company. |
We may, however, retain some of your Personal Data for a longer period of time, solely for the purposes of complying with any legal obligation, or responding to any questions or complaints that you may have after you cease using the Services.
TrichAnalytics Inc. will not disclose any of your Personal Data except in very limited circumstances which are set out below:
TrichAnalytics Inc. will not sell, lease, or rent your Personal Data to any third party for any reason whatsoever.
In business circumstances: in the event that TrichAnalytics Inc., or substantially all of its assets or stock would be acquired, transferred, disposed of (in whole or part and including in connection with any merger, bankruptcy or similar proceedings), Personal Data will as a matter of course be one of the transferred assets. In such event, your Personal Data would remain subject to the promises made in the pre-existing Privacy Policy prior to the event. You will receive notice when Personal Data about you might be transferred in the framework of such mergers acquisitions operations and you will have an opportunity to choose not to share your Personal Data.
We share your Personal Data only as described below and with third parties which abide by practices at least as protective as those described in this Privacy Policy.
Any Personal Data collected from you may only be transferred to countries outside Canada observing applicable privacy regulations and ensuring that your privacy rights remain protected.
We may transfer your Personal Data to our local or foreign subsidiaries or affiliated companies for the purpose of storing or processing such information on our behalf. Such information may be transferred to other countries. In order to provide you with the Services, TrichAnalytics Inc. transfers your Personal Data to the Company, which laboratories are located in Canada. If you choose to use our Services, your Personal Data will be transferred to Canada in order to be analyzed.
In any case, where Personal Data is transferred to a third country TrichAnalytics Inc. shall implement appropriate safeguards relating to the transfer.
Where Personal Data is transferred across provincial, national, or international borders, TrichAnalytics implements appropriate contractual, technical, and organizational safeguards designed to provide a level of protection comparable to that required under applicable privacy laws.
Such safeguards may include confidentiality agreements, restricted-access controls, secure systems, encryption technologies, and contractual obligations requiring service providers to protect Personal Data in accordance with applicable legal requirements.
Where Personal Data originating from the European Economic Area is transferred outside the EEA, TrichAnalytics will implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.
TrichAnalytics does not use Personal Data to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
Under data protection law, you benefit from particular privacy rights on your Personal Data that you can exercise by contacting our DPO.
For your information, these rights are the followings:
You also have the right to file a complaint to any data protection authority, if you consider that your Personal Data are not processed in accordance with the regulations in force.
Canadian individuals may contact the Office of the Privacy Commissioner of Canada. Individuals in the European Union may contact their local supervisory authority.
TrichAnalytics will respond to privacy requests within the timelines required by applicable law. Within 30 days, unless an extension is permitted by law.
We do not knowingly collect Information from individuals who are under the age of majority in the jurisdiction of their residence (“Minor”) without the consent of their parent or legal guardian. Accordingly, all services offered that require the submission of any personal or other information to the Company are restricted to persons who are the age of majority in the jurisdiction of their residence.
As a consequence, TrichAnalytics Inc. does not knowingly collect or use Personal Data from children under the age of 18. By using our Services, you are required to confirm that you are at least 18 years old.
If the Company gains actual knowledge that information has been collected from a Minor under the age of 18 the Company will not disclose this data and reserves the right to immediately delete the related order and wipe all related information, including health and sensitive data of the customer, from its servers.
If you are a parent and learn that your child is using the Company’s Services without your permission or if you have any specific question about data privacy at TrichAnalytics Inc., do not hesitate to get in touch with our data privacy referent at the address indicated in Article 1 “About Us” and Article 14 “Contact Details”.
Notwithstanding the foregoing, if you are a Minor and have the consent of your parent or legal guardian to submit your Information to the Company, you may submit Information to the Company only with the involvement of a parent of legal guardian who agrees to the Website terms and conditions (the “Terms”) and to be responsible for your use of the Website. IF YOU ARE A MINOR, DO NOT SUBMIT ANY INFORMATION TO THE COMPANY UNLESS YOU HAVE THE CONSENT AND INVOLVEMENT OF YOUR PARENT OR LEGAL GUARDIAN. Until you are the age of majority in your jurisdiction of residence, your parents or legal guardians may ask us to modify, deny access to, or delete your application and we may do so at their request at any time, for any reason, without any notice or liability. To submit any information to the Company and to use the Website, the Company may require that the parents and/or legal guardians of Minors enter into a separate agreement to evidence the consent of the parent or legal guardian. If we become aware that we have collected information from Minors without verification of parental consent, we will discard and delete said information.
Our Website uses cookies and similar technologies (“Cookies“). This paragraph explains how we manage Cookies on the Website: www.trichanalytics.com
Cookies are small files installed on your device that perform a variety of functions, including allowing you to navigate between web pages efficiently, remember your preferences and enhance your experience. Typically, a Cookie contains the name of the website from which it was taken, the length of time the Cookie will remain on the device and a value, usually a randomly generated unique number.
You can disable or delete Cookies from your device if you wish, but certain parts of our Website may not work correctly.
We use Cookies to facilitate and improve the use and functionality of the Website, to better tailor our Website and our Services to your interests and needs.
We also use Cookies to collect anonymous, aggregate statistics, which allow us to understand how users use our Website and to improve the structure and content of our Website. We use different types of Cookies on our Website:
You will find below a detailed list of the different types of Cookies present on the Website:
| Cookie Category | Purpose | Retention |
| Required Cookies | Necessary for website functionality | Session or as required |
| Analytics Cookies (Google Analytics) | Website usage statistics and performance monitoring | Up to 2 months |
| Third-Party Cookies (if applicable) | Embedded content and website functionality | Varies |
During your first visit to the Website, a banner informs you of the presence of Cookies and invites you to indicate your choice. They are only deposited if you accept them.
You can manage, deactivate and authorize Cookies by configuring your browser settings and refuse each category of Cookies by clicking on the “cookie settings” button.
This Privacy Policy is effective as of the date you started to use our Services. We may change this Privacy Policy from time to time.
Any such changes will be posted on our Website. Such change will be effective within ten (10) days following posting of the revised Privacy Policy on the Website. By accessing the Website and/or using the Services after we make any such changes to this Privacy Policy, you are deemed to have accepted such changes.
Please be aware that, to the extent permitted by applicable law, our use of Personal Data is governed by the Privacy Policy in effect at the time we collect the Personal Data. Please refer back to this Privacy Policy on a regular basis.
If you choose to use any the Company’s offered services, your use of the same and any dispute over privacy is subject to this Privacy Policy and our Terms of Service, including limitations on damages, resolution of disputes, and application of the law of the Province of British Columbia, Canada. Our business changes constantly, and our Privacy Policy and the Terms of Service will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but in any case, you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your company.
For exercising your rights or if you have any question as to how we collect and use your Personal Data, please contact our DPO (point 1).
If you send us a request, you may be required to provide us with certain information such as your name, address and email in order to allow us to verify your identity, handle your request and revert to you.
TrichAnalytics Inc. Privacy Policy © | Last update | September 2026
